Help Desk

Please note that whether you cancel via the link on the confirmation if your booking was made on the website or if you cancel via email or telephone for dir...

Please note that when you cancel, we can only refund the card that the money came out of. If the card does no longer exists, your bank will put the money in...

If you have booked directly with us please emails us with your booking reference and the new dates you would like to stay. We will email you back with a quo...

We hope you will reschedule for a future date or leave your booking on stand by until you know which dates you can come, but if you need to cancel your book...

Unfortunately we cannot help you in these cases, you need to contact the agency that you made the booking with and they will give you the possible options. ...

Since the 21st of October 2022, all health controls related to COVID-19 upon arrival in Spain are no longer in force. Therefore, health certificates of any ...