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Manage your booking
How do I pay my balance?
How can I add a person to my booking?
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Making a booking
What is not free at Club Mac?- Covid changes
Can I book a room for 6 people?
How much payment is required to make a booking?
Can I pay in Sterling?
Do you have single rooms?
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Arrivals and departures
Will there be any food available if I arrive late? - Covid changes
How can I speed up the check in process?
What time is check in?
At what time do we have to check out?
Will reception be open during the night?
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How can we get to the hotel?
How long does it take?
Do shuttle buses provide child car seats?
How much does a taxi from the airport cost?
Do I need to prebook?
How can I get to the beach?
How can we get to the local market?
How can I get to the port?
Where are the nearest shopping areas?
Airport - Flights
Which is the nearest airport to Club Mac?
What is the cheapest way to get flights?
Where are the standard rooms located?
What do the standard rooms look like?
What do I get in a standard room?
Which channels are included in the TV?
What bedding arrangements is there in a standard room?
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Premium rooms - Superior rooms
What do I get in a premium room?
Where are the premium rooms located?
What do the premium rooms look like?
What bedding arrangements is there in a premium room?
What is the capacity of the premium room?
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What do the family suites look like?
Where are the family suites located?
What do I get in a family suite?
What are the bedding arrangements in a family suite?
Which is the capacity of a family suite?
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Food and beverage
What are the food outlets' opening hours? - Covid changes
Late dinner - Covid changes
Can we eat in any of the restaurants? - Covid changes
What kind of food can we expect?
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Which alcoholic drinks are served in your bars?
Do you offer cider?
What kind of non fizzy soft drinks have you on offer?
Do you serve cocktails?
What hours do your bars operate?
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Does the all inclusive apply within the water park?
How far is the waterpark from the hotel?
How much do sunbeds cost at the Hidropark?
Do all bookings include water park?
Is the waterpark owned by Club Mac?
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Is the kids club free?
At what age can kids start going to the kids clubs?
What kind of activities can the children expect?
What kind of entertainment is offered when it rains?
Where can we buy the music from the mini disco?
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What kind of activities do you run for adults?
What kind of entertainment do you offer a night? - Covid changes
At what time does the night entertainment start? - Covid changes
What happens with the entertainment if it rains?
Caves and markets
Alcudia and surrounding area
Can I hire baby items?
What has to be done at reception and what at the Guest House? - Covid changes
Room and outdoor items
Do you provide wifi?
Can I print my boarding card?
Items against deposit
Do you provide pool towels?
What other deposits are required at the hotel?
Health & Beauty
Do you offer any beauty treatments?
Do you offer hairdressing services?
Is there a doctor on site?
Can we have professional photos taken at the hotel?
Which items are sold in your hotel shop?
Are there any market stalls nearby?
Games and rides
Do you have any entertainment in the lake? - Covid changes
Do you offer any rides in resort? - Covid changes
Do you offer a games room / arcade?
Do you offer walk in water balls?
Do you offer kiddie rides?
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Which sports facilities are offered at Club Mac?
Where can we get clubs and balls for the mini golf?
Can we use the tennis court?
How deep are the pools?
Is there a gym in resort?
Can we wash or dry clothes at the hotel?
Do you have irons for hire?
What are the current restrictions?
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