Making a booking

Do you have single rooms?
We do not have single rooms and our website prices single occupancy at the same price as double occupancy, as that is the minimum required. 
Wed, 31 Jan, 2018 at 11:39 AM
How much payment is required to make a booking?
If you book directly or on our official website, we require only a 10% deposit, rest can be paid on arrival at the hotel. Of course if you wish, you can cre...
Sat, 3 Nov, 2018 at 8:39 AM
Can I book a room for 6 people?
No sorry, our biggest room, the family suite, has a maximum capacity of 5 people including babies. You would need to book two rooms. Unfortunately we cannot...
Thu, 14 Feb, 2019 at 6:43 PM
What cards are accepted on your website?
We accept Visa, Mastercard, AMEX or Maestro. Please note that your card must be 3D Secure, meaning that you have to enter a password to confirm your identit...
Wed, 31 Jan, 2018 at 11:54 AM
Can I pay in Sterling?
Please note that the amount shown on the website in euros is the price, we allow you to see the price in other currencies as an orientation, but please take...
Wed, 31 Jan, 2018 at 11:56 AM
Can I cancel free?
Despite the fact that we require a deposit of 10% of the total to make a booking, if you cancel at least the day before departure you will be refunded your ...
Wed, 31 Jan, 2018 at 4:44 PM
What is your children's age policy?
Children are considered to be up between the ages of 2 and 14 for new bookings. Babies under 2 years of age don't pay. If you have a child over 2 that ...
Sun, 16 Jun, 2019 at 11:46 AM
Do you have rooms addapted for the handicapped?
No, unfortunately we don't. The width of the doors of our bedrooms is 67cm for the door to the corridor and 55cm for the door to the bathroom. Also the...
Sat, 3 Nov, 2018 at 8:43 AM
Do you have a lift for double buggies?
Yes, the panoramic lift at the Jupiter building can fit a double buggy. Please create a ticket to request to stay at the Jupiter building, always subject to...
Fri, 9 Feb, 2018 at 11:33 AM
From which date should I book if I am arriving in the middle of the night?
You should book from the day before if you wish to check in during the night, even if it is already a new date, because check in starts at 2pm. If you book ...
Thu, 14 Feb, 2019 at 1:45 PM