Help Desk

Please note that the water park is not owned by the hotel and that our agreement with them is only for free entrance. Drinks, food or sunbeds are therefore ...

No sorry, our biggest room, the family suite, has a maximum capacity of 5 people including babies. You would need to book two rooms. Unfortunately we cannot...

If you book directly or on our official website, we require only a 10% of the total booking rate as the deposit, the rest can be paid on arrival at the hote...

Please note that the amount shown on the website in euros is the price, we allow you to see the price in other currencies as an orientation, but please take...

We do not have any single rooms, our website prices for single occupancy are the same price as double occupancy, as that is the minimum occupancy required f...

We accept Visa, Mastercard, or Maestro. Please note that your card must be 3D Secure, meaning that you have to enter a password to confirm your identity wit...

*In case of direct bookings: Despite the fact that we require a deposit of 10% of the total booking rate to make a booking, if you cancel at least 1 day bef...

When booking directly with us; Children are considered to be between the ages of 2 and 14 years old, both ages included. Babies under 2 years of age don'...

You should book from the day before if you wish to check in during the night, even if it is already a new date, because check in starts at 2pm. If you book ...

Please, take into account that all the availability is always on our official website. If a certain room type does not come up on your search or if you don...