Arrivals and departures

Will there be any food available if I arrive late?
We have a restaurant open for snacks until midnight. After that there is tea, coffee, water and juices from the 24 hours machines located in the halls of th...
Sat, 3 Nov, 2018 at 8:46 AM
How can I speed up the check in process?
Before arrival you can email us and we will send you a personalised link for your booking where you will be able to give us all your details and save time a...
Fri, 3 May, 2019 at 9:59 AM
What time is check in?
Check in is from 2pm. If you arrive earlier, please come to the reception desk and we will do the paperwork and give you the bracelets so you can start enjo...
Wed, 31 Jan, 2018 at 12:06 PM
At what time do we have to check out?
Check out is at 11am. If your flight is later, please note that you will be able to keep your all inclusive bracelets and make us of all the facilities, res...
Sat, 3 Nov, 2018 at 8:49 AM
Will reception be open during the night?
Yes, our reception is manned 24/7 so you can check in at any hour of the day or night. 
Wed, 31 Jan, 2018 at 12:01 PM
Can we book a late check out?
Late check out is only confirmed the day before departure subject to availability. If a late check out was not possible, you can still enjoy all the facilit...
Fri, 22 Nov, 2019 at 12:40 PM
Can I book from the next day if I arrive after midnight?
Unfortunately not. A night book runs from 2pm to 11am the next day, so if you booked from the day after, you would not be able to check in until 2pm that da...
Tue, 11 Feb, 2020 at 3:55 PM
Can we enjoy the all inclusive after check out?
After 11am, you can put your luggage in our secure luggage room until you leave,  enjoy all the facilities and the all inclusive and even go to the water par...
Wed, 31 Jan, 2018 at 12:09 PM
We have a early flight, can we have an early breakfast?
Please inform reception the day before and the restaurant will open a bit earlier for you. Earliest opening time is 6am on special cases, only continental br...
Wed, 31 Jan, 2018 at 12:10 PM
Can we exchange currency at the hotel?
Club Mac offers currency exchange at reception. Please note it is subject to a 2% commission on cash , with a minimum commission of 2.50 euros. We only exch...
Fri, 22 Nov, 2019 at 12:53 PM