Help Desk

We have a restaurant open for late dinner (fast food style) until midnight. After that there is tea, coffee, water and juices from the 24 hours machines loc...

Before arrival you can email us and we will send you a personalised link for your booking where you will be able to give us all your details and save time a...

Check in is from 2pm. If you arrive earlier, please come to the reception desk in the Marte building and we will do the paperwork and give you access to our...

Check out is at 11am. If your flight is later, please note that you will be able to keep your all inclusive bracelets and make use of all the facilities, re...

Yes, our reception is manned 24/7 so you can check in at any hour of the day or night. Please note the booking must be confirmed for the previous day in cas...

Late check out is only confirmed the day before departure subject to availability. If a late check out was not possible, you can still enjoy all the facilit...

Unfortunately not. A night book runs from 2pm to 11am the next day, so if you booked from the day after, you would not be able to check in until 2pm that da...

After 11am, you can put your luggage in our secure luggage room until you leave,  enjoy all the facilities and the all inclusive and even go to the water par...

Please inform reception the day before and the restaurant will open a bit earlier for you. Earliest opening time is 6am on special cases, only continental br...

Club Mac offers currency exchange at reception. Please note it is subject to a 2% commission on cash , with a minimum commission of 2.50 euros. We only exch...