Manage your booking

Modifications
If you have booked through a tour operator, please contact them. If you have booked directly with us, please give us your booking reference (create a ticket...
Sat, 3 Nov, 2018 at 8:29 AM
Cancellation
If you have booked with a tour operator, you will need to cancel your holiday with them. Please check their cancellation conditions.  If you have booked...
Wed, 31 Jan, 2018 at 10:42 AM
How can I add a person to my booking?
In order to add a person, please ensure first that the person fits in the room. To do so just take into account that the maximum capacity of a standard or p...
Wed, 31 Jan, 2018 at 10:46 AM
Can I change the dates on my booking?
If you have booked with a tour operator, you will need to contact them.  For bookings made directly or on our website, please create a ticket with the n...
Wed, 31 Jan, 2018 at 10:49 AM
Upgrades
If you have booked with a tour operator, we unfortunately cannot do the upgrade for you. Please contact them to see if they can modify your booking.  Ot...
Wed, 9 May, 2018 at 9:34 AM
How do I pay my balance?
Although you don't need to pay the balance until arrival at the hotel if you have booked directly or on our website, it makes it easier at check in to ...
Fri, 17 Aug, 2018 at 2:36 PM
Rooms together
Unfortunately we do not have any interconnecting rooms nor can we guarantee rooms next to each other. Please create a ticket and we will take your request f...
Wed, 31 Jan, 2018 at 11:21 AM
How much is the government's tourist tax?
The tourist tax, which helps support the impact that tourism has on the natural resources of the island, costs 2.20 euros per adult aged 16 and above per ni...
Wed, 31 Jan, 2018 at 11:23 AM
Do I need to bring the card I have paid the deposit with?
No, you don't have to bring the card with you as our payment gateway is secure and will have requested identification at the time of payment already. S...
Sat, 3 Nov, 2018 at 8:37 AM
Do I get my deposit back if I cancel?
Yes, deposits are returned if you cancel at least the day before arrival. Once we received your cancellation, either via ticket if you have booked direct or...
Wed, 31 Jan, 2018 at 11:29 AM