Manage your booking

Upgrades
Bookings for 2019  If you have booked with a tour operator, an upgrade from standard room to premium room costs 37.85 euros per room per night and from sta...
Thu, 22 Aug, 2019 at 4:54 PM
How do I pay my balance?
Although you don't need to pay the balance until arrival at the hotel if you have booked directly or on our website, it makes it easier at check in to ...
Thu, 22 Aug, 2019 at 5:00 PM
Modifications
If you have booked through a tour operator, please contact them. If you have booked directly with us, please give us your booking reference (create a ticket...
Sat, 3 Nov, 2018 at 8:29 AM
How can I add a person to my booking?
In order to add a person, please ensure first that the person fits in the room. To do so just take into account that the maximum capacity of a standard or p...
Wed, 31 Jan, 2018 at 10:46 AM
Cancellation
If you have booked with a tour operator, you will need to cancel your holiday with them. Please check their cancellation conditions.  If you have booked...
Wed, 15 May, 2019 at 12:31 PM
Can I change the dates on my booking?
If you have booked with a tour operator, you will need to contact them.  For bookings made directly or on our website, please create a ticket with the n...
Wed, 31 Jan, 2018 at 10:49 AM
Rooms together
Unfortunately we do not have any interconnecting rooms nor can we guarantee rooms next to each other. Please create a ticket and we will take your request f...
Wed, 31 Jan, 2018 at 11:21 AM
How much is the government's tourist tax?
Majorca will support 15 million tourists this year on an island of just under 900.000 inhabitants. In order to help counteract the effect that all these tou...
Sun, 5 May, 2019 at 10:58 PM
Do I need to bring the card I have paid the deposit with?
No, you don't have to bring the card with you as our payment gateway is secure and will have requested identification at the time of payment already. S...
Sat, 3 Nov, 2018 at 8:37 AM
Do I get my deposit back if I cancel?
Yes, deposits are returned if you cancel at least the day before arrival. Once we received your cancellation, either via ticket if you have booked direct or...
Wed, 31 Jan, 2018 at 11:29 AM