Help Desk

Manage your booking 12

• Upgrades
• How do I pay my balance?
• Modifications
• How can I add a person to my booking?
• Cancellation

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Making a booking 16

• What is not free at Club Mac?
• Can I book a room for 6 people?
• How much payment is required to make a booking?
• Can I pay in Sterling?
• Do you have single rooms?

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Arrivals and departures 11

• Will there be any food available if I arrive late?
• How can I speed up the check in process?
• What time is check in?
• At what time do we have to check out?
• Will reception be open during the night?

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Shuttle 5

• How can we get to the hotel?
• How long does it take?
• Do shuttle buses provide child car seats?
• Electric scooters
• Is there a car park at the hotel?

Taxi 2

• How much does a taxi from the airport cost?
• Do I need to prebook?

Getting around 4

• How can I get to the beach?
• How can we get to the local market?
• How can I get to the port?
• Where are the nearest shopping areas?

Airport - Flights 2

• Which is the nearest airport to Club Mac?
• What is the cheapest way to get flights?

Standard room 11

• Where are the standard rooms located?
• What do the standard rooms look like?
• What do I get in a standard room?
• Which channels are included in the TV?
• What bedding arrangements is there in a standard room?

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Premium rooms - Superior rooms 9

• What do I get in a premium room?
• Where are the premium rooms located?
• What do the premium rooms look like?
• What bedding arrangements is there in a premium room?
• What is the capacity of the premium room?

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Family suites 9

• What do the family suites look like?
• Where are the family suites located?
• What do I get in a family suite?
• What are the bedding arrangements in a family suite?
• Which is the capacity of a family suite?

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Restaurants 16

• Packed lunch
• What are the food outlets' opening hours?
• Late dinner
• Can we eat in any of the restaurants?
• What kind of food can we expect?

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Bars 13

• Which alcoholic drinks are served in your bars?
• Do you offer cider?
• What kind of non fizzy soft drinks have you on offer?
• Do you serve cocktails?
• What hours do your bars operate?

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Conditions 6

• Does the all inclusive apply within the water park?
• How far is the waterpark from the hotel?
• How much do sunbeds cost at the Hidropark?
• Do all bookings include water park?
• Is the waterpark owned by Club Mac?

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Children 15

• Is the kids club free?
• At what age can kids start going to the kids clubs?
• What kind of activities can the children expect?
• What kind of entertainment is offered when it rains?
• Do we need to bring any costumes?

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Adults 1

• What kind of activities do you run for adults?

Night entertainment 3

• What kind of entertainment do you offer a night?
• At what time does the night entertainment start?
• What happens with the entertainment if it rains?

Parks 7

• Marineland
• Katmandu
• Pirates Adventure
• Palma Aquarium
• Aqualand Arenal

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Sea 1

• Boat cruises

Inland 6

• Caves and markets
• Palma
• Formentor Experience
• Ranch
• Valldemossa & Soller

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Island Tour 3

• Island Tour
• Island Tour of Menorca
• Menorca at your leisure

Children 1

• Can I hire baby items?

Mobility solutions 1

• Mobility items

Room extras 2

• What has to be done at reception and what at the Guest House?
• Room and outdoor items

Technology 3

• Do you provide wifi?
• Can I print my boarding card?
• Calling another room

Items against deposit 2

• Do you provide pool towels?
• What other deposits are required at the hotel?

Health & Beauty 3

• Do you offer any beauty treatments?
• Do you offer hairdressing services?
• Is there a doctor on site?

Photography 1

• Can we have professional photos taken at the hotel?

Shopping 2

• Which items are sold in your hotel shop?
• Are there any market stalls nearby?

Games and rides 6

• Do you have any entertainment in the lake? - Covid changes
• Do you offer any rides in resort?
• Do you offer a games room / arcade?
• Do you offer walk in water balls?
• Do you offer kiddie rides?

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Sports 5

• Which sports facilities are offered at Club Mac?
• Where can we get clubs and balls for the mini golf?
• Can we use the tennis court?
• How deep are the pools?
• Is there a gym in resort?

Laundry 2

• Can we wash or dry clothes at the hotel?
• Do you have irons for hire?

After your stay 1

• Lost property

Safety 3

• Safety at Club Mac
• Noise
• Do you have accessible rooms?

FAQ 6

• If I cancel, will I get my money back?
• I want to cancel but I don't have the card anymore
• How can I reschedule my booking?
• How can I cancel my booking?
• Travel agency / tour operator bookings

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