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Knowledge base
Reservations
Manage your booking
12
Upgrades
How do I pay my balance?
Modifications
How can I add a person to my booking?
Cancellation
View all 12
Making a booking
16
What is not free at Club Mac?
Can I book a room for 6 people?
How much payment is required to make a booking?
Can I pay in Sterling?
Do you have single rooms?
View all 16
Arrivals and departures
11
Will there be any food available if I arrive late?
How can I speed up the check in process?
What time is check in?
At what time do we have to check out?
Will reception be open during the night?
View all 11
Transport
Shuttle
5
How can we get to the hotel?
How long does it take?
Do shuttle buses provide child car seats?
Electric scooters
Is there a car park at the hotel?
Taxi
2
How much does a taxi from the airport cost?
Do I need to prebook?
Getting around
4
How can I get to the beach?
How can we get to the local market?
How can I get to the port?
Where are the nearest shopping areas?
Airport - Flights
2
Which is the nearest airport to Club Mac?
What is the cheapest way to get flights?
Rooms
Standard room
11
Where are the standard rooms located?
What do the standard rooms look like?
What do I get in a standard room?
Which channels are included in the TV?
What bedding arrangements is there in a standard room?
View all 11
Premium rooms - Superior rooms
9
What do I get in a premium room?
Where are the premium rooms located?
What do the premium rooms look like?
What bedding arrangements is there in a premium room?
What is the capacity of the premium room?
View all 9
Family suites
9
What do the family suites look like?
Where are the family suites located?
What do I get in a family suite?
What are the bedding arrangements in a family suite?
Which is the capacity of a family suite?
View all 9
Food and beverage
Restaurants
16
Packed lunch
What are the food outlets' opening hours?
Late dinner
Can we eat in any of the restaurants?
What kind of food can we expect?
View all 16
Bars
13
Which alcoholic drinks are served in your bars?
Do you offer cider?
What kind of non fizzy soft drinks have you on offer?
Do you serve cocktails?
What hours do your bars operate?
View all 13
Waterpark
Conditions
6
Does the all inclusive apply within the water park?
How far is the waterpark from the hotel?
How much do sunbeds cost at the Hidropark?
Do all bookings include water park?
Is the waterpark owned by Club Mac?
View all 6
Entertainment
Children
15
Is the kids club free?
At what age can kids start going to the kids clubs?
What kind of activities can the children expect?
What kind of entertainment is offered when it rains?
Do we need to bring any costumes?
View all 15
Adults
1
What kind of activities do you run for adults?
Night entertainment
3
What kind of entertainment do you offer a night?
At what time does the night entertainment start?
What happens with the entertainment if it rains?
Excursions
Parks
7
Marineland
Katmandu
Pirates Adventure
Palma Aquarium
Aqualand Arenal
View all 7
Sea
1
Boat cruises
Inland
6
Caves and markets
Palma
Formentor Experience
Ranch
Valldemossa & Soller
View all 6
Island Tour
3
Island Tour
Island Tour of Menorca
Menorca at your leisure
Hire items
Children
1
Can I hire baby items?
Mobility solutions
1
Mobility items
Room extras
2
What has to be done at reception and what at the Guest House?
Room and outdoor items
Others
Technology
3
Do you provide wifi?
Can I print my boarding card?
Calling another room
Items against deposit
2
Do you provide pool towels?
What other deposits are required at the hotel?
Health & Beauty
3
Do you offer any beauty treatments?
Do you offer hairdressing services?
Is there a doctor on site?
Photography
1
Can we have professional photos taken at the hotel?
Shopping
2
Which items are sold in your hotel shop?
Are there any market stalls nearby?
Games and rides
6
Do you have any entertainment in the lake? - Covid changes
Do you offer any rides in resort?
Do you offer a games room / arcade?
Do you offer walk in water balls?
Do you offer kiddie rides?
View all 6
Sports
5
Which sports facilities are offered at Club Mac?
Where can we get clubs and balls for the mini golf?
Can we use the tennis court?
How deep are the pools?
Is there a gym in resort?
Laundry
2
Can we wash or dry clothes at the hotel?
Do you have irons for hire?
After your stay
1
Lost property
Safety
3
Safety at Club Mac
Noise
Do you have accessible rooms?
Covid-19
FAQ
6
If I cancel, will I get my money back?
I want to cancel but I don't have the card anymore
How can I reschedule my booking?
How can I cancel my booking?
Travel agency / tour operator bookings
View all 6
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